Theodore Jones

Information Technology Professional — Philadelphia, PA

Professional Summary

Seasoned IT and customer-service professional with 6+ years spanning desktop support, Linux administration, and Python scripting for automation. Experienced administrator of major SaaS platforms (Google Workspace, DocuSign, email marketing tools, CRMs, Okta), with a record of resolving email infrastructure issues, leading user onboarding automation, and delivering after-hours support when needed. Comfortable collaborating with software engineers and vendors for product rollouts and security processes, and practiced in ticketing/project tools including Service Cloud, atSpoke, Jira, and Asana. Academic background in Geography and Ecology & Evolutionary Biology developing a skill set in geographic information systems and computer science fundamentals.

Freelance Work

  • Assisted SMBs with desktop support, IT team advising, and training for end users and IT staff.
  • Administered Google Workspace and Microsoft 365; provided Linux administration and server provisioning.
  • Executed data migrations; administered CRMs; managed WordPress and other website infrastructure.
  • Handled real-estate industry IT needs, from operations tooling to email deliverability and security.

Professional Experience

Norac Additives LLC — Information Technology Engineer

Ambler, PA • Mar 2025 – Sep 2025 (7 months)
  • Management of IT systems including Google Workspace and ERP systems.
  • Provided user support across endpoints and core applications.

Indagare — Temp IT Systems Administrator

Oct 2024 – Feb 2025 (5 months)
  • Temporary W2 full-time contract with planned end date in Feb 2025.
  • IT support and Google Workspace administration.
  • Device support (particularly Apple), and support for CRM software (especially Salesforce).
  • Collaboration stack support including Slack and Zoom.

Side — Technical Services Engineer

Mar 2018 – Apr 2023 (5 yrs 2 mos)
  • Administration of IT infrastructure used by real estate agents; provided level 2/3 support and worked closely with other teams on complex requests.
  • Administered Google Workspace/G Suite, DocuSign, PersistIQ, ActivePipe, Mailchimp, and Okta for thousands of users.
  • Resolved email deliverability issues; led response to security incidents involving compromised accounts and services.
  • Developed processes for onboarding contractors, employees, and real estate teams; automated IT workflows with Python and low-code tools (Zapier). Limited experience with Dell Boomi.
  • Worked within agile workflows using Jira; handled support via Service Cloud and atSpoke.

University of Arizona — SALT Center — Tutor

Tucson, AZ • Aug 2017 – Jan 2018 (6 months)
  • Tutored students primarily in Geography, Geographic Information Systems, Environmental Science, and introductory mathematics.
  • Received positive student feedback; gained training and experience in university-level instruction.

USDA Southwest Watershed Research Center / Space Grant — Internship

Tucson, AZ • Aug 2014 – Aug 2015 (1 yr 1 mo)
  • Conducted vegetation mapping and biomass modeling using remote sensing and LiDAR datasets.
  • Worked with ArcGIS, ERDAS IMAGINE, and MATLAB; completed biomass and carbon residence-time estimation.
  • Collected soil and temperature measurements for calibration of NASA SMAP satellite data.

Education

University of Arizona

Bachelor’s degree, Geography & Ecology/Evolutionary Biology (dual degree) — Jan 2013 – Dec 2016
  • Melvin E. Hecht Award for Overall Merit in Geography (2015).
  • Member, Gamma Theta Upsilon Geography Honor Society.
  • Honors College First Year Project — Honorable Mention (lab & field category).
  • University of Arizona Teaching Teams (2013).
  • Internships emphasized computing: custom code for scientific data analysis; microcontroller code for custom measuring equipment; remote-sensing data analysis.